Returns and Exchanges Policy

We hope you're delighted with your purchase! However, if you're not completely satisfied, we've made the return process seamless.

1. The product has quality issues

2. The product was damaged during shipping

3. The wrong item was delivered, or it doesn’t match your order. You can apply for a return or exchange without affecting resellability.

The following conditions are ineligible for a 7-day no-reason return:

1. Personalized or custom-made items

2. Products that have been used (electronics are considered used once powered on)

3. Items showing wear on the product itself, functional parts, or accessories

4. If the outer packaging is missing or severely damaged (beyond normal unpacking), impacting resale, it does not qualify for a 7-day no-reason return

5. Items unsuitable for return based on their nature, confirmed at purchase as non-returnable

6. Other situations where the item's condition affects its resale value

How to apply for a return:

For returns and exchanges due to personal reasons: Within 7 days of receiving your order, email our after-sales service center, ensuring it doesn't affect resale. Our customer service team will review your request within 1-3 business days, but you are responsible for the return shipping costs.

For returns and exchanges due to quality issues: Within 7 days of receiving your order, email service@mail.ggbaodan.com. Our customer service team will address your request within 1-3 business days, and we will cover the return shipping costs.

To complete a return: Contact the courier company directly within 7 days of receiving your order. Once they collect the goods, they will inform us of the refund details. We will process the refund within 15 business days. Please provide your order number, name, phone number, and connect with our 24-hour online customer service.